Ban Appeal (Maybe?)

Thank you for understanding! I appreciate that!

If it's going to be anything, it's going to be the fact that my ISP uses a gateway to login, so that one can actually connect to the internet as opposed to taking advantage of a free ethernet connection. However, that 'gateway' is entirely internal and more or less resembles a VPN as opposed to actually being one.

Understood!
Funnily enough, my IP is always IPv6 so i'm a little confused about all this. I appreciate you making a concession for me and I will look into this situation, it could be an issue on behalf of the ISP as opposed to myself. But thank you for making me aware.

Just a quick update.
The IP listed is an external IP and not the IP listed to my particular device.

I have raised this issue with the ISP (CableCom) and they have acknowledged that this IP is distributed to multiple people at one time (because this ISP uses a gateway system, akin to a VPN). After doing diagnostics, there doesn't seem to be any malware on my particular machine but the IP address listed to this company appears to have been used in malware attacks before. The company are looking into this.

If anything, I should thank you for notifying me of this; you've probably saved a company a significant amount of money and helped bolster their security. Thanks for being so indepth with your logging! I appreciate it!

Again, my actual IP is in the 100.x.x.x range; the 5.x.x.x range is just for this company alone and not for actual users.

But anyway, that's besides the point, thanks for letting me know so promptly!

Furthermore;

In a way, you were right about me being part of a VPN. It's basically how my ISP works. Because there's multiple people potentially using the same ethernet/wifi port/connection (it's for Universities) there's a login gateway that works almost identically to a VPN.

This gateway uses a bunch of external IP addresses to tunnel data connections to the internet itself. It seems that lots of IPs in this range have been previously found to have malicious traits (as is pretty normal with VPN/Proxy servers). My personal IP has not been listed as problematic as it's not part of this range.

I appreciate that you're only doing your job and your system worked as intended. Because my ISP is pretty peculiar, i'm not surprised that this is your first case. It seems for now, that my actual computer has zero malware attributed to a botnet on it (though thanks for prompting me to double check!). If you need any further information about this so we can prevent these things from happening again, don't be afraid to ask! I appreciate that you whitelisted me though, with or without the malware; I probably would've been autokicked for essentially being part of a VPN that I have to be in. You don't get a choice not to log-in to this gateway unfortunately, you need to log-in to connect to the internet with this ISP.