Ban appeal

Ingame name: Meals
PR ID: 225af506de724525938e69a297440df7
Hello, i logged in to PR today and tried to join the HOG server and i was surprised to see i got banned permanently i believe.
It seems i broke the rule under section4 as i was on the insurgent team and i believe i have shot 3 or 4 people inside the DOD on the Ras el masri map when i was trying to snipe.
First off i would like to apoligise for this rule breaking.
I didnt actually realise this was a DOD at first because usually those are more or less out of reach of direct fire and i thought there was only one DOD per team on a map (Main base being their aircraft carrier on the water far away), but when i found out this was actually the case by seeing people talking about it being against the rules in chat and you had to wait untill they came out i no longer engaged any enemies that were inside the walls of the compound (even when i had multiple chances to do so) except for 1 guy that was getting on a roof and started aiming toward me.
after carefully reading the rules about this just a minute ago, it seems this was also something i shouldnt have done but in my head at the time i felt it was justified because i was defending myself.
Again i would like to apoligise if i made any players have a bad experience on your server because of this and i will make sure i check the map for all the DOD areas on maps iam not familliar with since it was my first time on this map.
 I hope there is a chance i could be unbanned or atleast have the ban not be permanent but for a period of time for punishment if you feel this is neccesary.
Kind regards Meals.

Am i being ignored? i havent played PR in years and just started playing it again since 2 weeks ago or something (always on the =HOG= server), i was really enjoying the game and the teamwork again and getting back into it, i can assure that i wasnt breaking any rules on purpose and just wanted to enjoy the game.
Please reconsider the punishment, is it really permanent or whats going on?